Customer Care Specialist

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a part-time Customer Care Specialist at Dean Foods in London, England, UK. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in customer service.

Responsibilities: - Provide exceptional customer service by answering incoming calls and emails, resolving customer inquiries and issues in a timely and professional manner - Build strong relationships with customers to ensure satisfaction and loyalty - Handle customer complaints and provide appropriate solutions to ensure a positive customer experience - Collaborate with internal teams to escalate complex customer issues and follow up to ensure resolution - Maintain accurate customer records and update databases with relevant information - Identify and implement process improvements to enhance the customer care experience - Assist with special projects and initiatives as needed

Requirements: - Resourceful and reliable individual with a strong commitment to customer satisfaction - Excellent communication skills, both written and verbal - Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously - Creative problem-solving skills to address customer needs effectively - Proficiency in Microsoft Office suite and customer service software - Prior experience in a customer care role or related field - High school diploma or equivalent, with additional qualifications preferred

Benefits: - Retirement plan to help you plan for your future - Free food provided in the office to keep you energized throughout the day - Disability insurance coverage for your peace of mind

Working Environment: At Dean Foods, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, collaboration, and a strong customer-centric approach to our business.

Equal Opportunity Statement: Dean Foods is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

Deadline to Apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Care Specialist, we encourage you to submit your application before the deadline. We look forward to welcoming the right candidate to our team at Dean Foods.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.