Remote Customer Service Assistant

Genuine Parts is seeking a dedicated Remote Customer Service Assistant to join our team in London, England, UK. This part-time Associate Level position requires a minimum of 4 years of experience in customer service roles.

As a Remote Customer Service Assistant, your responsibilities will include:

- Providing timely and accurate responses to customer inquiries via phone, email, and online chat - Identifying and addressing customer needs, resolving issues, and escalating as necessary - Maintaining a professional and friendly demeanor at all times - Conducting research to assist customers with product inquiries and technical issues - Adapting to changing customer needs and company policies - Collaborating with other team members to ensure high-quality customer service delivery - Utilizing various software programs and CRM systems to document customer interactions and update records - Participating in ongoing training and development opportunities to enhance customer service skills

The ideal candidate for this role will possess the following personality traits: energetic and passionate. Additionally, soft skills such as research and adaptability are essential to succeed in this position.

In return for your hard work and dedication, Genuine Parts offers benefits such as parental leave, travel opportunities, and dental insurance. Our working environment is one that embraces diversity and promotes an inclusive culture that values and respects all perspectives.

The deadline to apply for this position is May 1, 2024. Genuine Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you are passionate about providing excellent customer service and thrive in a remote work environment, we encourage you to apply for the Remote Customer Service Assistant position at Genuine Parts in London, England, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.