Customer Service Assistant

Job Description:

We are seeking a passionate and independent Customer Service Assistant to join our team at Robinhood in London, England, UK. This is a part-time, entry-level position with a requirement of at least 1 year of experience in customer service. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a prompt and courteous manner. 2. Assisting customers with account management and troubleshooting technical issues. 3. Resolving customer complaints and escalating complex issues to the appropriate departments. 4. Conducting research to provide customers with accurate information and solutions. 5. Collaborating with the team to improve overall customer satisfaction and retention. 6. Maintaining accurate records of customer interactions and transactions. 7. Assisting with other administrative tasks as needed.

Requirements: 1. Strong communication and interpersonal skills. 2. Excellent problem-solving abilities. 3. Demonstrated leadership qualities. 4. Ability to work independently and in a team environment. 5. Proficiency in research and problem-solving. 6. Knowledge of financial services and investment platforms is a plus.

Benefits: 1. Paid sick leave 2. Retirement plan 3. Visa sponsorship for eligible candidates

Working Environment: At Robinhood, we strive to cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, demonstrate leadership, and contribute to the overall success of the company.

Equal Opportunity Statement: Robinhood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 4, 2024

Join our team and help us revolutionize the way people think about investing and financial services!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.