Customer Service Assistant - Work from home

Job Description:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant at Hershey. This is a work-from-home position based in London, England, UK. This part-time role is perfect for someone who is looking to gain valuable experience in customer service, while also enjoying the flexibility of working remotely.

Responsibilities: - Provide exceptional customer service via phone, email, and online chat - Assist customers with inquiries, issues, and product recommendations - Process orders and track shipments - Maintain accurate customer records and documentation - Collaborate with other team members to improve overall customer satisfaction - Stay up-to-date on product knowledge and promotions - Handle customer feedback and provide solutions to ensure customer retention

Requirements: - Strong communication skills and a customer-centric mindset - Ability to work independently and manage time effectively - Adaptability to changing situations and a fast-paced environment - Reliable and detail-oriented with a strong work ethic - Innovative problem-solving skills and a positive attitude - High school diploma or equivalent - Proficient in Microsoft Office and basic computer skills

Personality traits: - Adaptable: able to respond well to change and thrive in a dynamic environment - Reliable: consistently maintain a high level of performance and dependability

Soft skills: - Adaptability: able to learn quickly and adjust to new challenges - Innovation: creative thinking and problem-solving skills

Benefits: - Profit sharing to reward your hard work and dedication - Free food and snacks to keep you energized during the workday - Visa sponsorship for eligible candidates

Working environment: At Hershey, we provide opportunities for unlimited personal and professional growth. You will have the chance to learn from industry experts and develop your skills in a supportive and collaborative environment. We value diversity and inclusivity, and are committed to creating a positive and inclusive work culture for all employees.

Deadline to apply: 2024-07-07

Equal opportunity statement: Hershey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.