Customer Service Assistant - Work from home

Job Description:

Dover is seeking a Customer Service Assistant to join our team on a part-time basis, working remotely from home in London, England, UK. As an Associate Level position, we require a candidate with at least 4 years of experience in a customer service role. The ideal candidate will be driven and independent, with strong decision-making and communication skills.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Handle customer inquiries, resolve complaints, and escalate issues as needed. 3. Maintain a high level of product knowledge to assist customers with their questions. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Collaborate with other team members and departments to ensure customer satisfaction. 6. Meet or exceed performance metrics related to response times, resolution rates, and customer feedback. 7. Assist with special projects and initiatives as assigned by management.

Requirements: 1. 4 years of experience in a customer service role. 2. Excellent written and verbal communication skills. 3. Strong problem-solving and decision-making abilities. 4. Proficiency with Microsoft Office and CRM software. 5. Ability to multitask and prioritize in a fast-paced environment. 6. High school diploma or equivalent.

Benefits: 1. Joining Bonus for new employees. 2. Life insurance coverage. 3. Paid sick leave.

Working Environment: At Dover, we prioritize quality in all aspects of our work, products, and services. We value teamwork, openness, and continuous improvement. As a Customer Service Assistant, you will be an integral part of our commitment to delivering exceptional customer experiences.

Equal Opportunity Statement: Dover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected classifications. We encourage individuals from all backgrounds to apply.

Deadline to Apply: July 15, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Customer Service Assistant at Dover, please submit your application by the deadline. We look forward to reviewing your qualifications and considering you for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.