Customer Service Associate

As a Customer Service Associate at Desktop Metal in London, England, UK, you will play a crucial role in providing exceptional customer service to our clients. This part-time entry-level position is perfect for individuals who are resilient, passionate, and possess excellent analytical skills and people management abilities.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and order processing - Handle customer complaints and ensure resolution to their satisfaction - Collaborate with internal teams to address customer needs and improve overall service - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist customers - Identify opportunities for process improvement and contribute to a positive work environment

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work well under pressure and in a fast-paced environment - Excellent problem-solving and decision-making skills - Detail-oriented and organized - Proficient in using CRM software and other customer service tools - Previous customer service experience is a plus, but not required

Benefits: - Paid overtime for hours worked beyond the standard schedule - Free food provided during shifts - Vision insurance coverage for eligible employees

Working Environment: At Desktop Metal, you will be part of an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work alongside a diverse and talented team dedicated to delivering top-notch customer service.

Equal Opportunity Statement: Desktop Metal is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to apply: May 17, 2024

We look forward to welcoming dedicated individuals who are ready to make a positive impact in the field of customer service. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.