Customer Service Associate - Work from home

Job Description:

Sealed Air is seeking a highly motivated and resilient Customer Service Associate to join our team in London, England. This is a part-time, work from home position at the Associate level, requiring a minimum of 3 years of experience in customer service.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Utilize creativity to find innovative solutions to customer problems. 4. Manage relationships with customers to ensure satisfaction and retention. 5. Work collaboratively with team members to achieve customer service goals. 6. Represent the company in a positive and professional manner at all times. 7. Meet or exceed customer service metrics and targets. 8. Take ownership of customer issues and follow through to resolution.

Requirements: 1. Excellent communication skills both written and verbal. 2. Ability to work independently and manage time effectively. 3. Strong problem-solving skills and attention to detail. 4. Experience working in a customer service role. 5. Ability to adapt to changing situations and handle difficult customers with patience. 6. Strong people management skills. 7. Motivated and resilient personality traits. 8. Minimum of 3 years of experience in customer service. 9. Creativity and resourcefulness in finding solutions for customers.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Company-provided equipment for work from home. 3. Relocation allowance for eligible employees.

Working Environment: At Sealed Air, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a supportive and inclusive work environment where employees can thrive and reach their full potential.

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-04-26

Don't miss out on this exciting opportunity to join a dynamic team and make a difference in the lives of our customers! Apply now to become a Customer Service Associate with Sealed Air.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.