Customer Service Manager

Job Description

As the Customer Service Manager at Starwood Hotels & Resorts in London, England, you will be responsible for overseeing all aspects of customer service operations within the hotel. This part-time role requires a motivated and passionate individual with at least 8 years of experience in a customer service role.

Responsibilities: - Develop and implement customer service policies and procedures to ensure exceptional customer satisfaction - Train and supervise customer service staff to maintain a high level of professionalism and efficiency - Handle escalated customer inquiries and complaints in a timely and effective manner - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to streamline communication and improve overall guest experience - Monitor customer service metrics and KPIs to track performance and make informed decisions - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Hospitality Management or related field - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Critical thinking and problem-solving abilities - Attention to detail and a commitment to delivering exceptional service - Proficiency in customer relationship management software - Experience in the hotel industry preferred

Benefits: - Vision insurance - Paid sick leave - Disability insurance

Working Environment: At Starwood Hotels & Resorts, we are committed to supporting our employees in their personal and professional development. As the Customer Service Manager, you will have the opportunity to work in a collaborative and inclusive environment that values diversity and promotes a culture of continuous learning and growth.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate the unique perspectives and contributions of all our employees and welcome candidates from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.