Remote Customer Service Manager

Job Description:

We are looking for a Remote Customer Service Manager to join our team at Cognizant Technology Solutions. As a part-time position based in London, England, UK, this role requires a candidate with mid-to-senior level experience in customer service management.

Responsibilities: - Manage and oversee a team of remote customer service representatives, ensuring high levels of customer satisfaction and operational efficiency - Develop and implement strategies to improve customer service processes, procedures, and overall performance - Monitor and analyze customer service metrics to identify areas for improvement and make data-driven decisions - Collaborate with cross-functional teams to address customer service issues and enhance the overall customer experience - Provide coaching and mentoring to team members, promoting a culture of continuous learning and development - Handle escalated customer inquiries and complaints in a professional and timely manner

Requirements: - 7 years of experience in customer service management - Hardworking and motivated personality traits - Excellent persuasion and communication skills - Proven ability to lead and inspire a team in a remote work setting - Strong analytical and problem-solving skills - Proficiency in customer service software and tools - Bachelor's degree in business administration or a related field is preferred

Benefits: - Free food provided during working hours - Relocation allowance for eligible candidates - Free accommodation for remote workers - Thrive in an energetic and rapidly evolving work environment.

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.