Remote Customer Service Manager

Job Description:

Edison International is seeking a talented Remote Customer Service Manager to join our team in London, England. As a part-time position with mid-to-senior level seniority, the ideal candidate will have at least 7 years of experience in customer service management.

Responsibilities: 1. Manage a team of remote customer service representatives, providing support, guidance, and feedback. 2. Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction. 3. Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner. 4. Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance customer experience. 5. Collaborate with other departments to ensure a seamless customer service experience across all touchpoints. 6. Stay up-to-date on industry trends and best practices in customer service management.

Requirements: 1. Independent and motivated individual who can work effectively in a remote setting. 2. Excellent attention to detail and strong negotiation skills. 3. Proven experience in a customer service management role, with a track record of delivering high-quality service. 4. Strong communication and leadership skills. 5. Ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.

Benefits: 1. Profit sharing opportunities to reward your hard work and dedication. 2. Travel and spending expenses covered for work-related activities. 3. Relocation allowance for candidates who are willing to relocate for the position.

Working Environment: At Edison International, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.