Customer Service Manager

Job Description:

Cigna is seeking a part-time Customer Service Manager to join our team in London, England, UK. As a Mid-to-Senior Level position, we are looking for a candidate with at least 8 years of experience in customer service management. The ideal candidate will possess a strong work ethic, be reliable, and resilient in challenging situations.

Responsibilities: - Manage and oversee a team of customer service representatives - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide timely resolutions - Monitor performance metrics and provide coaching and feedback to team members - Collaborate with other departments to improve overall customer experience

Requirements: - 8+ years of experience in customer service management - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work well under pressure and meet deadlines - Proven track record of achieving customer service targets

Personality Traits: reliable, resilient Soft Skills: problem-solving, analysis

Benefits: - Travel opportunities - Joining Bonus - Gym membership

Working Environment: At Cigna, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Cigna is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.