Remote Customer Service Manager

Job Description:

We are seeking a Remote Customer Service Manager to join our team at CarMax in London, England, UK. As a part-time position with mid-to-senior level seniority, the successful candidate will have a minimum of 6 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives to ensure excellent customer service and satisfaction - Develop and implement customer service policies and procedures to improve efficiency and effectiveness - Monitor performance metrics and KPIs to identify areas for improvement and implement corrective actions - Train and onboard new customer service team members - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Hardworking and adaptable personality traits - Strong soft skills in innovation and presentation - Excellent communication and interpersonal skills - Proven experience in customer service management - Proficiency in CRM software and other customer service tools - Prior experience with remote team management is a plus - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Free food during work hours - Medical coverage for eligible employees - Paid Time Off (PTO) for part-time employees

Working Environment: At CarMax, we prioritize quality in all aspects of our work, products, and services. Our remote customer service team is dedicated to providing top-notch support to our customers while maintaining a positive and inclusive work environment.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: CarMax is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.