Customer Service Manager

Job Description:

LifePoint Health is seeking a part-time Customer Service Manager to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service and possess a resilient and hardworking attitude.

Responsibilities: - Manage a team of customer service representatives to ensure the highest level of customer satisfaction - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to identify areas for improvement - Resolve escalated customer complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Train and mentor customer service staff to enhance their skills and performance - Analyze customer feedback to identify trends and implement solutions to enhance customer satisfaction - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business or related field - 5+ years of experience in customer service management - Proven ability to lead and motivate a team - Excellent communication and interpersonal skills - Strong problem-solving and adaptability skills - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Company transportation - Profit sharing - Medical coverage

Working Environment: - Build strong relationships with colleagues, clients, and partners to create a positive working environment

Deadline to apply: June 12, 2024

Equal Opportunity Statement: LifePoint Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.