Remote Customer Service Manager

We are seeking a dedicated and resourceful Remote Customer Service Manager to join our team at Entergy in London, England, UK. This is a part-time position at the Associate level, requiring a minimum of 5 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance and support as needed - Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance customer satisfaction - Develop and implement training programs for customer service representatives to ensure a high level of service delivery - Collaborate with other departments to address customer issues and escalate as needed - Stay up to date on industry trends and best practices in customer service management - Handle escalated customer complaints and resolve them in a timely and efficient manner - Ensure all customer service operations comply with company policies and procedures - Oversee the development and implementation of customer service initiatives to improve overall customer experience

Requirements: - Bachelor's degree in Business Administration or related field (preferred) - Proven experience in customer service management - Excellent project management and research skills - Strong leadership and communication skills - Ability to work independently and remotely - Proficiency in Microsoft Office Suite and customer service software - Detail-oriented and organized - Ability to multitask and prioritize tasks effectively

Benefits: - Paid Time Off (PTO) - Life insurance - Employee discounts

Working environment: Entergy is committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone is valued and respected.

Deadline to apply: June 25, 2024

Equal opportunity statement: Entergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.