Customer Service Manager

Job Description:

We are looking for a part-time Customer Service Manager to join our team at Bank of New York Mellon Corp. in London, England, UK. As a mid-to-senior level professional with at least 6 years of experience in customer service, you will be responsible for managing a team of customer service representatives and ensuring that our clients receive top-notch service and support.

Responsibilities: - Oversee and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor and evaluate customer service performance metrics - Train and onboard new customer service representatives - Collaborate with other departments to ensure a seamless customer experience - Identify opportunities for process improvement and optimization - Participate in strategic planning and goal setting for the customer service department

Requirements: - Bachelor's degree in business administration or a related field - 6+ years of experience in customer service, with at least 2 years in a managerial role - Strong leadership and interpersonal skills - Excellent communication and problem-solving abilities - Adaptable and resilient personality traits - Strong cooperation and negotiation skills - Ability to work in a fast-paced and dynamic environment - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Travel opportunities - Remote work flexibility - Retirement plan

Working Environment: At Bank of New York Mellon Corp., we encourage curiosity and questioning to fuel innovation and growth. We strive to create a collaborative and inclusive work environment where every team member's voice is valued.

Deadline to apply: 2024-06-28

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.