Remote Customer Service Manager

Job Description:

Marriott International is seeking a part-time Remote Customer Service Manager to join our team in London, England, UK. The ideal candidate for this mid-to-senior level position will have at least 7 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives to ensure timely and professional responses to customer inquiries and issues - Develop and implement customer service policies, procedures, and standards to provide outstanding service to all customers - Monitor and analyze customer service metrics and KPIs to identify areas for improvement and implement changes as needed - Train and mentor customer service team members to enhance their skills and performance - Handle escalated customer concerns and complaints with empathy and professionalism - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date on industry trends and best practices in customer service to continuously improve the customer service department

Requirements: - Bachelor's degree in business administration or related field preferred - Proven experience in customer service management, preferably in a remote work environment - Strong communication and interpersonal skills - Confident and reliable with the ability to lead a team effectively - Team player with a focus on innovation and continuous improvement - Proficient in Microsoft Office and customer service software platforms

Benefits: - Profit sharing opportunities - Company transportation for business-related travel - Remote work flexibility to maintain a healthy work-life balance

Working Environment: At Marriott International, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing exceptional customer service and we value diversity and inclusion in our workplace.

Deadline to Apply: The deadline to apply for the Remote Customer Service Manager position with Marriott International is July 4, 2024.

Equal Opportunity Statement: Marriott International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.