Customer Service Manager

Job Description:

Reliance Steel & Aluminum is currently seeking a part-time Customer Service Manager to join our team in London, England, UK. The ideal candidate for this position will be a mid-to-senior level professional with at least 6 years of experience in customer service management.

Responsibilities: - Oversee a team of customer service representatives and ensure that all customer inquiries and issues are promptly and effectively resolved - Develop and implement strategies to improve customer satisfaction and loyalty - Collaborate with other departments to ensure a seamless customer experience - Monitor and analyze customer service metrics to identify areas for improvement - Train and mentor customer service staff to enhance their skills and performance - Handle escalated customer complaints and provide resolutions in a timely manner - Develop and maintain customer service policies and procedures to ensure consistency and efficiency - Lead by example and foster a positive and collaborative work environment within the customer service team

Requirements: - Bachelor's degree in business administration or a related field - Proven track record of at least 6 years in customer service management - Strong leadership skills with a demonstrated ability to motivate and inspire a team - Excellent communication and interpersonal skills - Energetic and passionate about delivering exceptional customer service - Creative thinking and problem-solving abilities - Ability to work in a fast-paced and dynamic environment - Knowledge of CRM software and customer service best practices

Benefits: - Relocation allowance for eligible candidates - Paid overtime opportunities - Paid sick leave - Opportunities for ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Reliance Steel & Aluminum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: July 5, 2024.

If you meet the requirements and are interested in joining our team as a Customer Service Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.