Remote Customer Service Manager

Job Description:

We are currently seeking a Remote Customer Service Manager to join our team at Eli Lilly in London, England, UK. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a customer service role.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance and support to ensure high-quality service delivery - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance indicators and provide regular reports to senior management - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer issues and ensure timely resolution - Conduct regular training sessions for team members to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Dedicated and reliable individual with a strong commitment to customer service excellence - Proven experience in project management and strategic planning - Excellent communication and leadership skills - Ability to work independently and effectively manage a remote team - Experience in the pharmaceutical or healthcare industry is a plus

Benefits: - Joining Bonus - Free accommodation during work hours - Disability insurance coverage

Working Environment: At Eli Lilly, we encourage a spirit of exploration and taking calculated risks for growth. We provide a supportive and dynamic work environment where creativity and innovation are valued.

Deadline to apply: July 6, 2024

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.