Customer Service Manager - Work from home

Job Description: Owens-Illinois is seeking a Customer Service Manager to work from home based in London, England. This part-time position at the Associate Level requires a minimum of 5 years of experience in customer service. The ideal candidate will be resilient and energetic, possessing strong soft skills in cooperation and decision-making.

Responsibilities: - Oversee and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer satisfaction levels and implement strategies for improvement - Train and onboard new customer service team members - Analyze data and reports to identify trends and opportunities for enhancement - Collaborate with other departments to ensure a seamless customer experience - Contribute to corporate social responsibility initiatives in the community

Requirements: - Bachelor's degree or equivalent work experience - 5+ years of experience in customer service - Strong leadership and communication skills - Ability to work independently and remotely - Proficiency in Microsoft Office and CRM software - Resilient and energetic personality - Strong soft skills in cooperation and decision-making

Benefits: - Gym membership - Paid sick leave - Joining Bonus

Equal Opportunity Statement: Owens-Illinois is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Application Deadline: May 11, 2024

If you meet the requirements and are passionate about customer service, apply now to join Owens-Illinois as a Customer Service Manager working from home in London, England. Join us in our mission to give back to the community through corporate social responsibility initiatives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.