Customer Service Manager - Work from home

Job Description:

Kimberly-Clark is seeking a passionate and energetic Customer Service Manager to join our team in London, England. This is a part-time position that offers the flexibility to work remotely from the comfort of your own home. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will play a crucial role in our organization by leading a team of customer service representatives and ensuring the highest level of satisfaction for our clients.

Responsibilities: - Oversee a team of customer service representatives, providing guidance, support, and training as needed - Develop and implement strategies to improve customer satisfaction and retention rates - Manage customer inquiries and escalations, ensuring timely and effective resolution - Analyze data and feedback to identify trends and areas for improvement - Collaborate with cross-functional teams to streamline processes and enhance the customer experience - Monitor performance metrics and KPIs to track team and individual performance - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management, with a minimum of 7 years in a similar role - Excellent communication and interpersonal skills - Strong leadership abilities and emotional intelligence - Ability to work independently and collaboratively in a remote setting - Proficiency in CRM software and Microsoft Office Suite - Prior experience in the consumer goods industry is a plus

Personality Traits: - Passionate about delivering exceptional customer service - Energetic with a positive attitude

Soft Skills: - Emotional intelligence to effectively manage customer relationships - Strong communication skills to interact with clients and team members

Benefits: - Medical coverage - Training & professional development opportunities - Travel opportunities for conferences and events

Working Environment: At Kimberly-Clark, we believe in giving back to the community through our corporate social responsibility initiatives. As a Customer Service Manager, you will have the opportunity to participate in projects that make a positive impact on society.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Kimberly-Clark is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws and regulations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.