Customer Service Officer

Job Description:

Affirm is seeking a dedicated and resourceful Customer Service Officer to join our team in London, England. As a part-time Associate Level position, the Customer Service Officer will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and friendly manner - Resolve customer issues and complaints in a timely and effective manner - Process customer orders, returns, and exchanges accurately - Collaborate with other departments to ensure customer satisfaction - Maintain customer records and update information as needed - Keep up-to-date on product knowledge and industry trends to better assist customers - Assist with other administrative tasks as needed

Requirements: - At least 3 years of experience in customer service - Excellent communication skills, both written and verbal - Strong decision-making abilities and problem-solving skills - Resourceful and able to think on your feet - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Paid sick leave - Profit sharing - Visa sponsorship opportunities

Working Environment: At Affirm, we believe in fostering a culture of ongoing learning and development for personal and professional growth. We provide a supportive and inclusive work environment where employees are encouraged to reach their full potential.

Deadline to apply: 2024-05-15

Equal Opportunity Statement: Affirm is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.