Remote Customer Service Representative

Job Description:

We are looking for a dedicated and passionate Remote Customer Service Representative to join our team at Goldman Sachs Group in London, England, UK. As an Associate Level Remote Customer Service Representative, you will be responsible for providing exceptional customer service to clients while working remotely. This part-time role requires a minimum of 3 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer issues and complaints with a focus on problem-solving and delivering excellent service. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with team members to ensure seamless communication and support for clients. 5. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 6. Provide feedback to management on customer trends and issues to continuously improve service.

Requirements: 1. Minimum of 3 years of experience in customer service. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Passion for providing exceptional customer service. 6. Dedicated to meeting and exceeding customer expectations.

Benefits: 1. Dental insurance. 2. Profit sharing opportunities. 3. Joining bonus for new employees.

Working Environment: At Goldman Sachs Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We provide a collaborative and supportive environment for our team members to thrive and grow in their careers.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Goldman Sachs Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.