Customer Service Representative

Job Description:

Bristol Myers Squibb is seeking a passionate and resilient Customer Service Representative to join our team in London, England. This part-time entry-level position will require zero years of experience, making it an excellent opportunity for those looking to launch their career in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, orders, returns, and general inquiries - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to escalate and resolve complex customer issues - Maintain accurate customer records and documentation - Participate in ongoing training and development to stay informed about company products and services - Identify opportunities to improve customer service processes and procedures

Requirements: - Strong communication skills and ability to empathize with customers - Leadership skills to take charge in resolving customer issues - Excellent planning skills to prioritize tasks and manage time effectively - Passion for providing exceptional customer service - Resilience to handle challenging customer interactions with professionalism - Ability to work in a fast-paced environment and adapt to changing priorities - High school diploma or equivalent

Benefits: - Retirement plan - Medical coverage - Dental insurance

Working Environment: At Bristol Myers Squibb, we encourage calculated risk-taking to drive innovation and progress. Our team values diversity, collaboration, and creativity, creating a dynamic and supportive work environment.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Bristol Myers Squibb is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.