Remote Customer Service Representative

Job Description:

Starwood Hotels & Resorts is seeking a Remote Customer Service Representative to join our team in London, England, UK. This part-time role at Associate Level requires a minimum of 2 years of experience in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Provide exceptional customer service by addressing customer complaints, resolving issues, and answering questions about our hotel services - Process reservations, cancellations, and changes to existing bookings accurately and efficiently - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Collaborate with other team members to ensure a seamless customer experience - Utilize various software programs to track and manage customer interactions

Requirements: - Reliable and adaptable with a positive attitude towards helping customers - Strong cooperation and presentation skills to effectively communicate with customers and colleagues - Proficiency in English with excellent verbal and written communication skills - Ability to multitask in a fast-paced environment while maintaining attention to detail - Experience in the hospitality industry or a related field is preferred - Must have access to a quiet workspace and reliable high-speed internet connection - Availability to work flexible hours, including evenings and weekends

Benefits: - Profit sharing opportunities to reward your hard work and dedication - Vision insurance to help you take care of your eye health - Paid Time Off (PTO) for work-life balance and time to recharge - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: June 23, 2024

Join our team and be a part of providing exceptional customer service at Starwood Hotels & Resorts!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.