Remote Customer Service Specialist

Job Description:

Molina Healthcare is seeking a Remote Customer Service Specialist to join our team in London, England. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in customer service. The ideal candidate will possess a confident and reliable demeanor, with strong teamwork and presentation skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information regarding products, services, and policies - Assist customers with account issues, billing questions, and technical support - Resolve customer complaints and issues with empathy and understanding - Document all interactions and follow up as needed to ensure customer satisfaction - Collaborate with other team members to provide seamless customer service experience - Meet or exceed customer service goals and metrics

Requirements: - Minimum of 3 years of experience in customer service - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Availability to work evenings and weekends as needed

Benefits: - Disability insurance - Dental insurance - Life insurance

Working Environment: At Molina Healthcare, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and maintaining a positive work environment.

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-05-15

We look forward to receiving your application and welcoming you to our team at Molina Healthcare.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.