Remote Customer Service Specialist

Job Description:

A-Mark Precious Metals is seeking a Remote Customer Service Specialist to join our team in London, England, UK. As a part-time Associate Level position, the Remote Customer Service Specialist will play a vital role in providing excellent customer service to our clients in the precious metals industry. The ideal candidate will have at least 2 years of experience in a customer service role, be passionate about delivering high-quality service, and have a strong work ethic.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with account inquiries, order placement, and product information - Resolve customer complaints and issues efficiently and effectively - Collaborate with other team members to ensure customer satisfaction - Act as a brand ambassador for A-Mark Precious Metals by upholding the company's values and standards - Maintain accurate records of customer interactions and transactions - Continuously seek opportunities to improve processes and enhance the customer experience

Requirements: - 2+ years of customer service experience - Passionate about providing exceptional customer service - Hardworking and dedicated to meeting and exceeding customer expectations - Strong critical thinking skills and emotional intelligence - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Ability to adapt to changing priorities and meet deadlines - High school diploma or equivalent

Benefits: - Training & professional development opportunities - Life insurance - Retirement plan - Positive and inclusive working environment that values diversity and respect for all perspectives

Equal Opportunity Statement: A-Mark Precious Metals is an equal opportunity employer and we welcome applicants from all backgrounds. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

Deadline to Apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Customer Service Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the A-Mark Precious Metals family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.