Customer Service Specialist

Job Description:

PayPal Holdings is seeking a part-time Customer Service Specialist to join our team in London, England. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service.

Responsibilities: - Provide excellent customer service via phone, email, and chat channels - Assist customers with account inquiries, transaction issues, and general troubleshooting - Resolve customer complaints in a professional and timely manner - Collaborate with other departments to ensure customer satisfaction - Utilize critical thinking skills to identify and escalate complex issues - Keep accurate records of customer interactions and transactions - Stay up to date on company policies, products, and services - Work independently to solve problems and provide solutions - Adhere to company guidelines and procedures for handling customer inquiries

Requirements: - Excellent communication skills - Strong interpersonal skills - Ability to work in a fast-paced environment - Resourceful and independent - Critical thinking skills - Cooperation and teamwork skills - Previous customer service experience preferred - Proficiency in Microsoft Office suite - High school diploma or equivalent - Flexible schedule availability

Benefits: - Dental insurance - Travel and spending expenses - Life insurance

Working Environment: Our company values a flexible environment that adapts to change with speed and efficiency. We encourage creativity and innovation within our team, while still maintaining a high level of professionalism and customer service.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.