Customer Service Specialist

Position: Customer Service Specialist

Company: Williams

Location: London, England, UK

Job Type: Part-time

Seniority: Entry Level

Years of Experience: 0

Personality Traits: Energetic, Resilient

Soft Skills: Negotiation, Adaptability

Benefits: Medical coverage, Disability insurance, Travel & spending expenses

Working Environment: Nurture an entrepreneurial atmosphere, even within an established organization.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees.

Job Description:

Williams is seeking a Customer Service Specialist to join our team in London. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. The ideal candidate will possess strong communication skills, be able to handle high-pressure situations, and have a passion for helping others.

Responsibilities:

- Respond to customer inquiries via phone, email, and social media - Identify and assess customer needs to achieve satisfaction - Resolve customer complaints and issues promptly and professionally - Provide product information and assistance to customers - Process customer orders and handle returns or exchanges - Collaborate with other departments to ensure customer satisfaction - Update customer records and maintain accurate information in the database - Stay up-to-date on product knowledge and company policies - Meet and exceed customer service goals and objectives

Requirements:

- High school diploma or equivalent - Excellent communication and interpersonal skills - Ability to work well in a fast-paced environment - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and CRM software - Previous customer service experience is a plus - Must be energetic, resilient, and adaptable - Must have strong negotiation skills

If you are passionate about customer service and are looking to start your career in a dynamic and exciting environment, apply now to join the Williams team as a Customer Service Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.