Customer Service Specialist - Work from home

Job Description: We are looking for a motivated and reliable Customer Service Specialist to join our team at O’Reilly Automotive. In this role, you will be responsible for providing exceptional customer service and support to our customers while working from home in London, England.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a professional and timely manner - Resolving customer complaints and issues with empathy and understanding - Providing product information, order status updates, and troubleshooting assistance - Processing customer orders and returns accurately - Maintaining a high level of customer satisfaction and loyalty - Collaborating with other team members to ensure a seamless customer experience - Keeping accurate records of customer interactions and transactions

Requirements: - 3 years of customer service experience - Strong emotional intelligence and persuasion skills - Excellent communication and interpersonal skills - Ability to work independently and efficiently in a remote work environment - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Personality Traits: - Motivated - Reliable

Soft Skills: - Emotional intelligence - Persuasion

Benefits: - Remote work flexibility - Retirement plan - Disability insurance

Working Environment: At O’Reilly Automotive, we promote work-life balance and employee well-being. Our team is dedicated to creating a positive and supportive work environment where every team member can thrive.

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We welcome applicants from all backgrounds to apply for this position.

Deadline to apply: 2024-05-14

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for this part-time Customer Service Specialist position with O’Reilly Automotive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.