Customer Service Specialist - Work from home

Job Description:

SpartanNash is seeking a dedicated and resourceful Customer Service Specialist to join our team on a part-time basis, working from home in London, England, UK. As an Associate Level role, we require a minimum of 3 years of customer service experience for this position.

Responsibilities: - Provide exceptional customer service through various communication channels, including phone calls, emails, and online chats. - Respond to customer inquiries, resolve issues, and provide product information in a timely and efficient manner. - Process orders, returns, and exchanges accurately and efficiently. - Maintain customer records and update information as needed. - Work closely with other team members to ensure customer satisfaction and retention. - Uphold the company's values of understanding and empathy in all interactions with customers.

Requirements: - 3 years of experience in customer service or a related field. - Strong decision-making skills and the ability to work independently. - Excellent attention to detail and organizational skills. - Outstanding communication skills, both written and verbal. - Proficiency in Microsoft Office and customer service software. - Ability to work from home with a reliable internet connection.

Personality Traits: - Dedicated: Willing to go the extra mile to ensure customer satisfaction. - Resourceful: Able to think outside the box to solve complex issues.

Soft Skills: - Decision-making: Ability to make informed decisions quickly and effectively. - Attention to detail: Ensuring accuracy and precision in all tasks.

Benefits: - Employee discounts on SpartanNash products. - Free food during working hours. - Joining bonus upon successful completion of training.

Working Environment: - Our team values understanding and empathy in all interactions, prioritizing customer satisfaction above all else.

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.