Microsoft is seeking a part-time Customer Success Assistant to join our team in London, England. As an Entry Level position, we are looking for candidates who are driven, motivated, possess strong critical thinking and analysis skills, and have at least 1 year of experience in a customer service or related role.
Responsibilities: - Assist customers with technical support inquiries via phone, email, and chat - Troubleshoot issues and provide solutions to customers in a timely manner - Collaborate with internal teams to escalate and resolve complex customer issues - Proactively reach out to customers to ensure a positive experience and address any potential concerns - Gather feedback from customers to help improve products and services - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist customers
Requirements: - 1 year of experience in a customer service or related role - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration, Marketing, or a related field is preferred
Benefits: - Dental insurance - Free food - Paid overtime
Working Environment: At Microsoft, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value teamwork, collaboration, and continuous learning to drive innovation and provide excellent service to our customers.
Deadline to apply: 2024-05-08
Equal Opportunity Statement: Microsoft is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.
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