Remote Customer Success Assistant

Job Description:

CST Brands, a leading company in the retail industry, is seeking a remote Customer Success Assistant to join our team in London, England. This part-time entry-level position is perfect for individuals who are hardworking, independent, and looking to gain valuable experience in customer success. The ideal candidate will have at least 1 year of prior experience in a similar role.

Responsibilities: - Provide excellent customer service and support to our clients through various communication channels, including email, phone, and social media. - Assist customers with inquiries, troubleshoot any issues they may be experiencing, and ensure their satisfaction with our products and services. - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to existing customers. - Maintain accurate records of customer interactions and feedback to help improve our products and services. - Proactively reach out to customers to gather feedback, address concerns, and build long-lasting relationships. - Keep up-to-date with industry trends and best practices in customer success to continuously improve our processes.

Requirements: - Strong communication skills and the ability to work cooperatively with team members across different departments. - Self-motivated and able to work independently without constant supervision. - Proficiency in using customer relationship management (CRM) software and other relevant tools. - Excellent time management skills and the ability to multi-task effectively. - A positive attitude and a willingness to learn and grow in a fast-paced environment.

Benefits: - Company-provided equipment for remote work. - Parental leave options for new parents. - Opportunities for travel to attend conferences, workshops, and other industry events.

Working Environment: At CST Brands, we prioritize work-life balance and employee well-being. We offer a supportive and inclusive work environment where employees are encouraged to take care of their mental and physical health.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: CST Brands is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.