Customer Success Associate

The Customer Success Associate at TJX in London, England, UK is responsible for ensuring the success and satisfaction of our customers. This role requires a high level of resilience and resourcefulness in order to effectively address customer inquiries, provide solutions to challenges, and maintain strong relationships with clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Conduct regular check-ins with customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling. 3. Collaborate with other departments, such as sales and product development, to address customer issues and feedback. 4. Track customer interactions, feedback, and satisfaction levels in the CRM system. 5. Develop customer success plans for key accounts to drive retention and loyalty. 6. Identify trends and patterns in customer issues and work with the team to improve processes and products. 7. Provide training and support to customers on how to use our products effectively. 8. Analyze customer data to identify opportunities for improvement and growth.

Requirements: 1. 4 years of experience in a customer-facing role. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Persuasion and problem-solving skills. 5. Proficiency in CRM software. 6. Bachelor's degree in business, marketing, or a related field. 7. Resilient attitude and ability to thrive in a fast-paced environment.

Benefits: - Medical coverage - Free food - Disability insurance

Working Environment: At TJX, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team values collaboration, diversity, and a supportive work culture that allows employees to grow and succeed.

Deadline to Apply: 2024-05-24

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.