Customer Success Associate - Work from home

Job Description:

Expedia is seeking a motivated and enthusiastic Customer Success Associate to join our remote team in London, England. As a Customer Success Associate, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. This part-time entry-level position requires at least 1 year of experience in a customer-facing role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate responses. - Identify and escalate priority issues to the appropriate departments for resolution. - Build strong relationships with customers to understand their needs and preferences. - Proactively reach out to customers to offer assistance and support. - Assist in resolving customer complaints and issues in a timely and professional manner. - Maintain accurate and detailed records of customer interactions and transactions. - Collaborate with cross-functional teams to improve the overall customer experience. - Meet performance targets and KPIs related to customer satisfaction and resolution.

Requirements: - Proven experience in a customer service or customer success role. - Excellent communication skills, both verbal and written. - Strong decision-making and problem-solving abilities. - Attention to detail and ability to multi-task in a fast-paced environment. - Proficiency in using CRM systems and other customer service tools. - Ability to work independently and as part of a team. - Driven and dedicated to achieving customer satisfaction goals. - Flexibility to work occasional evenings and weekends as needed.

Benefits: - Joining Bonus for successful candidates - Travel and spending expenses covered - Free food provided during work hours

Working Environment: Employees at Expedia thrive in an energetic and rapidly evolving work setting. We encourage creativity, collaboration, and personal growth. Our remote team in London offers a supportive and inclusive environment where you can excel and make a difference.

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Apply now and join our team of talented individuals dedicated to customer success!

Deadline to Apply: June 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.