Remote Customer Success Manager

Job Description:

As a Remote Customer Success Manager at Best Buy in London, England, UK, you will be responsible for managing and maintaining relationships with our customers, ensuring their satisfaction and success with our products and services. This part-time Associate Level position requires a minimum of 5 years of experience in customer success, sales, or a related field.

Responsibilities: 1. Build and maintain strong, long-lasting customer relationships by understanding their needs and goals. 2. Serve as the main point of contact for customers, providing support, guidance, and solutions to any issues that arise. 3. Collaborate with cross-functional teams to deliver exceptional customer service and drive customer success. 4. Analyze customer data to identify trends and opportunities for improvement. 5. Develop strategies to increase customer retention and overall satisfaction. 6. Provide product and service training to customers as needed. 7. Monitor customer feedback and proactively address any concerns or feedback. 8. Drive initiatives to increase customer engagement and loyalty. 9. Utilize customer relationship management (CRM) tools to track and manage customer interactions.

Requirements: 1. Independent and driven individual who can work effectively in a remote setting. 2. Strong leadership skills with the ability to influence and motivate others. 3. Excellent analytical skills to interpret data and make informed decisions. 4. Proficiency in customer relationship management software and Microsoft Office Suite. 5. Exceptional communication and interpersonal skills. 6. Ability to adapt to a rapidly evolving work environment. 7. Bachelor's degree in business, marketing, or a related field preferred.

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Travel opportunities to visit customers and attend industry events

Equal Opportunity Statement: Best Buy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 2, 2024

Join Best Buy in London and be a part of a dynamic team dedicated to customer success and satisfaction. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.