Customer Success Manager

Job Description:

We are seeking a highly experienced and motivated Customer Success Manager to join our team at EMC in London, England. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our products and services.

Responsibilities: - Manage a portfolio of key customer accounts, serving as the main point of contact for all customer interactions - Develop a deep understanding of each customer's business objectives and challenges, and proactively work to address their needs - Collaborate with internal teams to ensure timely delivery of solutions and services to customers - Monitor customer satisfaction and engagement, and identify opportunities for upselling and cross-selling - Provide ongoing support and guidance to customers, helping them maximize the value they receive from our products - Stay up-to-date on industry trends and best practices in customer success, and share learnings with the team - Track and report on key customer metrics and KPIs, such as retention rates and customer lifetime value

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 7 years of experience in customer success or account management roles - Strong project management skills and ability to drive initiatives to completion - Excellent communication and interpersonal skills, with the ability to build rapport with customers at all levels - Proven track record of building and maintaining long-term customer relationships - Experience working in a fast-paced and dynamic environment - Hardworking and motivated individual with a drive for success - Innovative thinker with a knack for problem-solving

Benefits: - Visa sponsorship for qualified candidates - Free food provided in the office - Company equipment provided for remote work

Working Environment: At EMC, we believe in fostering a culture of ongoing learning and development for personal and professional growth. We provide opportunities for employees to enhance their skills and knowledge through training programs, mentorship, and collaborative projects.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: EMC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.