Remote Customer Success Manager

Job Description:

Farmers Insurance Exchange is seeking a skilled Remote Customer Success Manager to join our team in London, England, UK. This part-time position is at a mid-to-senior level and requires a minimum of 8 years of experience in customer success or a related field.

Responsibilities: - Manage a portfolio of key customer accounts, serving as the main point of contact for all customer inquiries and ensuring high levels of satisfaction - Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs - Collaborate with internal teams to ensure a seamless customer experience, including product development, sales, and marketing - Analyze customer data and feedback to identify trends and drive improvements in our products and services - Provide training and onboarding support to new customers to ensure a successful implementation of our solutions - Monitor customer activity and engagement, proactively identifying and addressing any issues that may arise - Track and report on key performance metrics, such as customer retention and satisfaction rates

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven experience in customer success, account management, or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and critical thinking skills - Ability to prioritize and manage time effectively - Adaptability and resilience in a fast-paced and changing environment - Experience working in a remote or virtual setting is preferred

Benefits: - Relocation allowance for eligible candidates - Paid sick leave - Medical coverage

Working Environment: At Farmers Insurance Exchange, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value collaboration, innovation, and a customer-centric approach to everything we do.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.