Remote Customer Success Manager

Job Description:

American Airlines Group is seeking a talented and experienced Remote Customer Success Manager to join our team in London, England, UK. This part-time position is ideal for someone with 6 years of experience in customer success, with a mid-to-senior level of seniority.

Responsibilities: - Manage a portfolio of customer accounts, ensuring their satisfaction and success with our products and services - Develop and maintain strong customer relationships through regular communication and follow-up - Identify opportunities for upselling and cross-selling to increase revenue from existing customers - Collaborate with internal teams to address customer needs and concerns in a timely manner - Analyze customer data and feedback to identify trends and areas for improvement - Provide training and support to customers to help them maximize the value of our products - Act as a liaison between customers and internal stakeholders to ensure a seamless customer experience - Meet and exceed customer satisfaction and retention goals set by the company

Requirements: - 6 years of experience in customer success or a related field - Confident and passionate about delivering exceptional customer service - Strong leadership skills and the ability to lead cross-functional teams - Exceptional attention to detail and organizational skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business Administration or a related field

Benefits: - Paid sick leave - Joining Bonus - Company transportation

Working Environment: At American Airlines Group, we support our employees in their personal and professional development. We provide training and resources to help you succeed in your role and advance in your career.

Deadline to Apply: 2024-07-05

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.