Customer Success Manager - Work from home

Job Description:

Tenneco is seeking a dynamic and motivated Customer Success Manager to join our team on a part-time basis. This position will allow you to work remotely from home, providing support and guidance to our valued customers in the London, England area. As a mid-to-senior level professional with at least 7 years of experience in customer success, you will play a critical role in ensuring customer satisfaction and driving business success.

Responsibilities: - Build and maintain strong relationships with customers, understanding their needs and providing proactive support - Develop and execute customer success strategies to ensure customer retention and satisfaction - Act as a trusted advisor to customers, providing guidance on product usage and best practices - Collaborate with internal teams to address customer concerns and escalate issues when necessary - Analyze customer data and feedback to identify trends and make recommendations for improvement - Conduct regular check-ins with customers to gather feedback and assess satisfaction levels - Develop and deliver customer training and onboarding programs

Requirements: - 7+ years of experience in customer success or a related field - Confident and energetic personality with a passion for customer success - Strong adaptability and problem-solving skills - Excellent communication and interpersonal skills - Proven track record of building and maintaining strong customer relationships - Experience working in a remote or virtual environment - Bachelor's degree in Business Administration, Marketing, or a related field - Proficiency in CRM software and Microsoft Office suite

Benefits: - Visa sponsorship for eligible candidates - Free accommodation for work-related travel - Retirement plan options - Opportunities for growth and advancement within the company

Working Environment: At Tenneco, we believe in cultivating an atmosphere where employees are encouraged to think and act like entrepreneurs. Our team thrives in a collaborative and supportive environment where innovative ideas are welcomed and success is celebrated.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Tenneco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.