Customer Success Manager - Work from home

Job Description:

Ross Stores is seeking a Customer Success Manager to join our team in London, UK. This role is a part-time position with the flexibility to work from home. The ideal candidate will have 8 years of experience in a customer-facing role and be at a mid-to-senior level in their career.

As a Customer Success Manager, you will be responsible for building strong relationships with our customers to ensure their success with Ross Stores products and services. You will serve as the main point of contact for customers, addressing any questions or concerns they may have and providing solutions to meet their needs. Your primary goal will be to drive customer satisfaction and retention by consistently delivering exceptional service.

Responsibilities: 1. Develop and maintain strong relationships with customers through regular communication and check-ins. 2. Identify opportunities for upselling or cross-selling additional products or services to customers. 3. Collaborate with internal teams such as Sales, Marketing, and Product Development to ensure customer needs are being met. 4. Monitor customer usage data and track key metrics to measure customer success and satisfaction. 5. Proactively address any issues or concerns raised by customers and work to resolve them in a timely manner.

Requirements: 1. 8 years of experience in a customer-facing role. 2. Motivated and passionate about providing excellent customer service. 3. Strong strategic planning and time management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and prioritize tasks effectively. 6. Experience working remotely is a plus.

Personality Traits: 1. Motivated 2. Passionate

Soft Skills: 1. Strategic planning 2. Time management

Benefits: 1. Free food 2. Paid Time Off (PTO) 3. Remote work flexibility

Working Environment: At Ross Stores, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.