Customer Success Officer

Job Description:

XPO Logistics is seeking a motivated and independent Customer Success Officer to join our team in London, England. As a Customer Success Officer, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our services. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a related field.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Proactively engage with clients to understand their needs and identify opportunities for upselling and cross-selling - Collaborate with internal teams to ensure seamless delivery of services and resolve any issues that may arise - Provide training and support to clients on using our platforms and services effectively - Monitor client satisfaction and success metrics, taking proactive steps to address any areas of improvement - Contribute to the development of customer success strategies and initiatives to drive business growth

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer success, account management, or a similar role - Strong communication and interpersonal skills - Excellent problem-solving abilities and critical thinking skills - Ability to work independently and as part of a team - Knowledge of logistics and supply chain management is a plus - Must be motivated and able to take initiative

Personality Traits: - Independent - Motivated

Soft Skills: - Cooperation - Critical Thinking

Benefits: - Relocation allowance - Disability insurance - Free accommodation

Working Environment: At XPO Logistics, we encourage a spirit of exploration and taking calculated risks for growth. We provide a supportive and collaborative work environment where employees are empowered to contribute to the success of our clients and the company.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.