Remote Customer Success Officer

Job Description:

Murphy USA is seeking a talented and experienced Remote Customer Success Officer to join our team in London, England. The ideal candidate will have at least 4 years of experience in customer success roles, with a proven track record of delivering exceptional service to clients. This is a part-time position at the Associate level, offering the opportunity to work remotely and support our customers from around the UK.

Responsibilities: - Build and maintain strong relationships with clients to ensure their satisfaction with our products and services - Act as the main point of contact for customer inquiries, issues, and feedback - Provide timely and accurate responses to customer queries via email, phone, and chat - Collaborate with internal teams to address customer needs and improve the overall customer experience - Monitor customer accounts and proactively identify opportunities for upselling or cross-selling - Analyze customer data and feedback to drive product improvements and enhance customer success metrics

Requirements: - Bachelor's degree in a related field - At least 4 years of experience in customer success or account management roles - Proven ability to work independently and stay resilient in a fast-paced environment - Excellent time management and prioritization skills - Strong adaptability and problem-solving abilities - Excellent communication and interpersonal skills - Proficiency in customer relationship management (CRM) software - A passion for delivering exceptional customer service

Personality Traits: - Resilient - Independent

Soft Skills: - Time management - Adaptability

Benefits: - Gym membership - Joining Bonus - Medical coverage

Working Environment: At Murphy USA, we pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a culture of continuous learning and growth, where employees are encouraged to challenge themselves and strive for greatness.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Murphy USA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. All hiring decisions are based on merit, qualifications, and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.