Customer Success Officer - Work from home

Job Description:

Penske Automotive Group is currently seeking a motivated and independent Customer Success Officer to join our team on a part-time basis in a work from home capacity. The ideal candidate will have at least 2 years of experience in a customer-facing role and possess strong research and emotional intelligence skills.

Responsibilities: - Manage a portfolio of customer accounts, ensuring high levels of customer satisfaction and retention - Conduct regular check-ins with customers to assess their needs and provide solutions to their inquiries - Collaborate with internal teams to resolve customer issues and escalate as needed - Utilize CRM software to track customer interactions and maintain accurate records - Develop a deep understanding of our products and services to effectively communicate with customers

Requirements: - At least 2 years of experience in customer success or a similar role - Strong research skills to understand customer needs and preferences - High emotional intelligence to effectively communicate and build relationships with customers - Excellent written and verbal communication skills - Ability to work independently and manage time effectively - Proficiency in CRM software and Microsoft Office Suite

Personality Traits: - Independent - Motivated

Benefits: - Joining Bonus - Employee discounts - Company transportation

Working Environment: At Penske Automotive Group, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment and our communities.

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.