Remote Customer Success Representative

Job Description:

LKQ is seeking a Remote Customer Success Representative to join our team in London, England, UK. This is a part-time, entry-level position ideal for individuals with a passion for customer service and a drive to succeed. As a Remote Customer Success Representative, you will be responsible for managing customer relationships, ensuring customer satisfaction, and promoting the company's products and services.

Responsibilities: - Communicate with customers via phone, email, and online chat to address inquiries, resolve issues, and provide assistance - Build and maintain strong relationships with customers to promote loyalty and retention - Collaborate with internal teams to coordinate and deliver customer orders, services, and solutions - Provide product demonstrations and training to customers as needed - Gather and analyze customer feedback to identify areas for improvement and drive product development - Assist in developing and implementing customer success strategies to meet and exceed sales goals - Maintain accurate and up-to-date records of customer interactions and transactions in the company's CRM system - Engage in continuous learning and training to stay current on product knowledge, industry trends, and best practices

Requirements: - Passionate and driven individual with excellent communication and interpersonal skills - Strong project management and organization capabilities - Ability to deliver engaging presentations and demonstrations to customers - Proficiency in using CRM software and other customer service tools - Must have a reliable internet connection and a designated remote workspace - Prior experience in customer service or sales is a plus but not required

Benefits: - Dental insurance - Travel and spending expenses reimbursement - Paid time off (PTO)

Working Environment: At LKQ, we strive to inject a sense of joy and vibrancy into our work environment. We value teamwork, collaboration, and a positive attitude that fosters growth and success for all team members.

Equal Opportunity Statement: LKQ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where every team member feels valued and respected.

Deadline to apply: June 7, 2024

If you are a customer-oriented individual with a passion for success, we encourage you to apply for the Remote Customer Success Representative position at LKQ in London, England, UK. Join our team and help us deliver exceptional customer experiences that drive the growth and success of our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.