Remote Customer Success Representative

Job Description:

Hershey is seeking a Remote Customer Success Representative to join our team in London, England. This part-time entry-level position requires at least 1 year of experience and is ideal for someone who is passionate, hardworking, emotionally intelligent, and creative.

Responsibilities: - Manage a portfolio of customers and serve as their primary point of contact - Build and maintain strong customer relationships through proactive communication and exceptional customer service - Identify customer needs and provide tailored solutions to ensure customer satisfaction and retention - Collaborate with internal teams to address customer inquiries and resolve issues in a timely manner - Monitor customer accounts and provide regular updates on account status and performance - Proactively identify opportunities to upsell or cross-sell additional products or services to customers - Gather feedback from customers to help improve products and services - Meet and exceed key performance indicators related to customer satisfaction and retention

Requirements: - 1 year of customer service or account management experience - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to think on your feet - Ability to work independently and collaborate effectively with a remote team - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize tasks effectively

Benefits: - Employee discounts on Hershey products - Visa sponsorship for eligible employees - Life insurance coverage

Working Environment: At Hershey, we value a culture that embraces change and responds resiliently. Our team works together to support each other and our customers, fostering a collaborative and inclusive environment where everyone can thrive.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Hershey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.