Customer Success Representative - Work from home

Job Description:

Huntington Ingalls Industries is seeking a Customer Success Representative to join our team in London, England. This is a part-time, work from home position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. As a Customer Success Representative, you will be responsible for ensuring the success and satisfaction of our customers through proactive communication, problem-solving, and relationship-building.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and check-ins - Provide product support and troubleshooting assistance to customers via email, phone, and chat - Collaborate with internal teams to resolve customer issues and escalate when necessary - Conduct regular account reviews to assess customer satisfaction and identify opportunities for improvement - Educate customers on product updates, features, and best practices - Identify upsell and cross-sell opportunities to increase customer value - Analyze customer feedback and data to drive product improvements and enhancements - Meet and exceed customer satisfaction and retention goals

Requirements: - Resilient and hardworking personality traits - Excellent presentation and communication skills - Strong attention to detail - 4+ years of experience in a customer success or similar role - Bachelor's degree in Business, Marketing, or related field preferred - Experience working in a remote or work from home environment - Proficiency with customer success platforms and CRM software - Ability to multi-task and prioritize in a fast-paced environment

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Company-provided equipment for remote work

Working Environment: At Huntington Ingalls Industries, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. As a Customer Success Representative, you will have the opportunity to work with a supportive team and contribute to our mission of delivering exceptional customer experiences.

Equal Opportunity Statement: Huntington Ingalls Industries is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: 2024-07-13

If you meet the requirements and are passionate about customer success, we encourage you to apply for this exciting opportunity with Huntington Ingalls Industries.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.