Customer Success Representative - Work from home

Job Description:

Facebook is seeking a motivated and resilient Customer Success Representative to join our team in London, England. This is a part-time, entry-level position that offers the flexibility of remote work. As a Customer Success Representative, you will be responsible for ensuring the success and satisfaction of our customers by providing excellent service and support.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their needs are met - Proactively reach out to customers to gather feedback and address any issues or concerns - Provide support and assistance to customers through various channels such as phone, email, and chat - Collaborate with internal teams to resolve customer issues in a timely manner - Monitor customer satisfaction metrics and take action to improve overall customer experience - Keep accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service or a related field - Motivated and resilient attitude - Strong people management skills - Attention to detail and excellent organizational skills

Benefits: - Remote work flexibility - Profit sharing - Travel and spending expenses covered - Promote work-life balance and employee well-being

Equal Opportunity Statement: Facebook is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.