Remote Customer Success Specialist

State Street Corp. is seeking a Remote Customer Success Specialist to join our team in London, England, UK. This part-time position is perfect for an entry-level professional with at least 1 year of experience who is motivated, resourceful, and possesses excellent communication and creativity skills.

As a Remote Customer Success Specialist, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and problems are resolved in a timely manner. You will act as a liaison between the client and various internal departments, working to find solutions and exceed client expectations. Responsibilities include, but are not limited to:

- Building strong relationships with clients through regular communication and follow-up - Providing product demonstrations and training to clients - Troubleshooting technical issues and providing solutions - Collaborating with internal teams to address client needs - Monitoring client satisfaction and identifying areas for improvement - Participating in team meetings and contributing ideas for process improvements

The ideal candidate for this role will have a passion for customer service, a strong work ethic, and the ability to work independently in a remote setting. In addition to the required personality traits and soft skills mentioned above, the following qualifications are required:

- Bachelor's degree in business, communications, or a related field - Proven experience in customer service or a similar role - Proficiency in Microsoft Office Suite and CRM software - Ability to multitask and prioritize tasks effectively

State Street Corp. offers a competitive benefits package, including training and professional development opportunities, profit sharing, and a joining bonus. We foster transparency and open dialogue for effective communication at all levels, creating a supportive and inclusive working environment for all employees.

Don't miss this opportunity to join a dynamic team and make a positive impact on our clients' success. Apply now before the deadline on May 15, 2024.

Equal Opportunity Statement: State Street Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We actively encourage diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.