Customer Success Specialist

Job Description:

We are seeking a motivated and dynamic Customer Success Specialist to join our team at Freeport-McMoRan in London, England, UK. As a part-time entry-level position, the Customer Success Specialist will be responsible for providing exceptional customer service to our clients to ensure their success and satisfaction with our products and services.

Responsibilities: - Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions - Act as the primary point of contact for customers, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to ensure customer needs are met and issues are resolved effectively - Proactively identify opportunities for upselling or cross-selling additional products or services - Develop and implement strategies to increase customer retention and loyalty - Provide ongoing training and support to customers to maximize their understanding and utilization of our products - Monitor customer success metrics and provide regular reports to management on performance and trends

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 1 year of experience in customer service or a similar role - Resourceful and energetic personality traits - Strong people management and communication skills - Ability to think creatively and innovate solutions to meet customer needs - Excellent organizational and time management skills - Proficiency in Microsoft Office and CRM software

Benefits: - Employee discounts on company products and services - Free accommodation for part-time employees - Visa sponsorship for selected candidates

Working Environment: At Freeport-McMoRan, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We are committed to providing a positive and inclusive work environment where employees are valued and respected.

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and is committed to promoting diversity and inclusion in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Application Deadline: July 14, 2024.

Join us in shaping the future of customer success at Freeport-McMoRan! Apply now to be part of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.