Customer Success Specialist

As a Customer Success Specialist at Clorox in London, England, UK, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to build strong relationships with customers, understand their needs, and provide solutions to any issues they may encounter. You will act as a liaison between customers and internal teams to ensure a smooth experience with our products and services.

Responsibilities: - Proactively engage with customers to ensure their needs are met and their expectations are exceeded - Provide timely and accurate responses to customer inquiries and issues - Collaborate with internal teams to resolve customer complaints and escalate complex issues as needed - Analyze customer feedback and data to identify opportunities for improvement - Develop and implement strategies to increase customer retention and loyalty - Provide ongoing support and guidance to customers throughout their journey with Clorox - Stay up-to-date on industry trends and best practices to continuously improve customer success processes

Requirements: - Bachelor's degree in Business, Marketing, or related field - Strong interpersonal and communication skills - Ability to work independently and as part of a team - Excellent problem-solving skills and attention to detail - Proficiency in Microsoft Office and CRM software - Driven and energetic personality - Leadership and critical thinking skills - No prior experience required

Benefits: - Training & professional development opportunities - Free accommodation during business trips - Company transportation for work-related travel

Working environment: At Clorox, you will flourish in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow and develop your skills in a supportive and dynamic work environment.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Clorox is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.